What are your hours of operation?
By phone 11AM- 4PM and through our live chat daily from 10:00 a.m.- 10:00 p.m. PST
What shipping method do you offer?
We ship all of our bikes via FedEx Ground and FedEx International Ground.
If I pre-order a bike, when will I have to pay for my bike?
If you pre-order you can pay for the bicycle once it becomes available.
How long will it take for me to receive my bike?
Delivery time depends on your ship-to location. Orders are processed and shipped within 24 hours of your purchase unless you’re informed otherwise. US customers, please allow 3-7 business days for your order to arrive after it is shipped. International orders take 5-12 business days.
Does my bike come assembled?
Bikes arrive 85% assembled and require minimal tools to finish assembly. You can find step-by-step assembly instructions under customer service/assembly instructions.
Is assembling my bike difficult?
Assembly is straight forward and simple. We take you step-by –step to make assembly as easy as possible. If you have any questions while you’re assembling your cruiser; you can live chat with us and we will answer all of your questions. We also setup Skype appointments if you find yourself needing further help or simply want some clarification.
Do you have a retail store open to the public?
We’re an online based company and our shipping warehouse is not open to the public, however, we ship all throughout the U.S., Canada, and Australia.
I am unable to add the bike that I want to my shopping cart, why is that?
If you are unable to add an item to the shopping cart, you’ve selected an item that is sold-out. If you’d like to be notified when the item is back in stock, please call or send us an email and as soon as the item is available for purchase or pre-order, you’ll be notified.
Do you ship overseas?
We currently ship within the Continental United States, Canada, and Australia.
Do you ship to PO Boxes?
Only parts and accessories can be shipped to a PO Box through USPS. Bikes will not be shipped to PO Boxes.
Does my bike come with a warranty?
Yes! All of our bikes come with a one year warranty. All frames and forks are warranted to be free from manufacturing defects in material and/or workmanship for one year. Warranty also includes coverage on bicycle components for thirty days from original date of purchase. This warranty applies to the original owner only and is not transferable.